AWRL Ltd. Privacy Policy
AWRL Ltd. operates under the trading name Andrew Walker Residential Letting. This Privacy Policy explains how AWRL Ltd. (“Andrew Walker Residential Letting”, “we”, “us”, “our”) uses the personal data we collect from you when you use our services.
Types of Data Collected:
Some examples include but are not limited to:
· Personal information and contact details including name, mailing address, email address and mobile numbers.
· Other personal details include date of birth, gender, marital status and nationality.
· Financial Data including bank accounts, savings accounts, debts and salary details.
· Website user statistics.
Much of the personal information processed by us is received directly from you when interacting with our staff and appointed representatives in writing (including emails and other electronic communications), in person, by phone or online.
We may also receive your personal data indirectly from third parties including but not limited to; your employer, estate agents, developers, land registry, referencing companies, financial advisers, your bank(s), HMRC, the Home Office and Local Authority.
Purposes of Collecting Data:
Some personal information is essential to be able to provide our client services, support and complaints procedures.
Some examples of how we use your information include, but are not limited to:
· To help you find properties and/or prospective tenants.
· Verify your identity for security, anti-money laundering, right to rent or other statutory purposes.
· Carry out credit checks and to obtain personal references.
· Provide the parties and their representatives, with whom you have indicated interest in contacting, with enough information to enable them to decide whether or not to enter into a contract with you and subsequently finalise a contract with you if they so choose.
· Negotiate on your behalf.
· Provide you with advice.
· Pay rent we have collected into your bank account.
Under the General Data Protection Regulation (GDPR) 2018, the legal bases we rely on for processing this information are:
· Your consent (which you may request to remove by contacting info@awrl.co.uk).
· Where it is necessary to fulfil our contractual obligations with you.
· Where these is a legitimate interest and those interests are not overridden by your rights and freedoms as an individual.
· Where we need to comply with a legal obligation.
Data Processing & Sharing:
Where necessary, and in accordance with data protection legislation, we share information internally at AWRL Ltd. and with third parties as required and where we have a legal basis to do so.
We may share information where there is a legal, regulatory or professional obligation to disclose your personal information. Further, in order to comply with the relevant laws and rules for the protection of rights, protection of property and the safety of all parties past and present.
In order to fulfil our terms of contract with you, your personal data may be shared with our business partners such as lenders and insurers, advisers, agents, sub-contractors, lawyers and Government Agencies. We may also share your personal information with referencing agencies, customer service agencies, market researchers and other market agents for the purposes outlined previously.
If, in the future, we sell, transfer or merge all or part of our business or assets, including the acquisition of other businesses, we may share your data with relevant parties. We will only do this if these parties agree to keep your data safe in accordance with the General Data Protection Regulation (GDPR) 2018.
We may be required to share your personal data with fraud prevention agencies, law enforcement agencies and regulatory bodies, such as the Financial Conduct Authority, the Financial Ombudsman Service, UK Financial Services Compensation Scheme and the Home Office without your consent. Additionally, your personal data may be shared in response to a court order.
Data Storage:
All data is stored securely in the data centres of our service providers, which may at times be outside the UK. These data centres are certified to internationally recognised security standards (ISO 27018) which upholds standards of encryption, access controls and audit logs to protect personal data.
If we become aware of any data breach, we will notify the Information Commissioner’s Office and notify you in accordance with our legal obligations.
Your personal information will be kept for as long as it is required to fulfil the purposes for which it was collected, which may include meeting any legal, accounting, or reporting obligations.
Any personal information held by us that you no longer wish for us to hold can be requested to be removed by contacting info@awrl.co.uk at any time during or after interacting with AWRL Ltd.
Your Rights:
1. Right to be informed: Individuals have the right to be informed about how their personal data is collected, processed, and used.
2. Right of access: Individuals have the right to access their personal data and to know what personal data an organisation holds about them.
3. Right to rectification: Individuals have the right to request that inaccurate or incomplete personal data is corrected.
4. Right to erasure: Individuals have the right to request that their personal data is deleted or removed.
5. Right to restrict processing: Individuals have the right to request that the processing of their personal data is restricted in certain circumstances.
6. Right to data portability: Individuals have the right to request that their personal data is transferred to another organisation in a machine-readable format.
7. Right to object: Individuals have the right to object to the processing of their personal data in certain circumstances, such as for direct marketing purposes.
These rights may be subject to certain exemptions and limitations.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond to these requests within a reasonable time frame without undue delay.
Please contact us at info@awrl.co.uk if you wish to make a request.
Complaints:
If you have a complaint, please contact our Data Protection Officer at:
Email:
info@awrl.co.uk
Mailing address:
Data Protection Officer
AWRL Ltd.
4 Edgar Buildings
George Street
Bath
BA1 2EE
If you are not satisfied with how your information is being processed and/or you are unhappy with our efforts to rectify your complaint you may also make a complaint to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
casework@ico.org.uk
ico.org.uk/global/contact-us/
Changes to this Policy:
We reserve the right to amend this policy at any time. Please check back regularly to see if there have been any updates.
If there are questions about this policy or how AWRL Ltd. handles personal information, please contact our Data Protection Officer using the details provided.
This Policy was last updated: 24 February 2023.
In cases where “GDPR” is used, this refers to compliance with both UK GDPR and DPA (2018).